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Notice, this problem only exists for Company Managed projects. Similar errors can occur and the solution is different. More information on this here: Learn more about the differences between Team- and Company- managed projects in Jira. |
This problem users solve on their own with support-built-in
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The short answer is that you can’t update the story point value, but there is a solution
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Here is more information about this:
The solution is built-in
The video below shows how Smart Guess detects missing permissions and provides users with a short message and a direct link where users can update their settings to solve the problem on their own:
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Opening an issue where ‘Story Points’ field is not available | |
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2. When clicked the following message is displayed “Story Points can’t be updated” as shown. Note if the error text is different, then report an issue here. |   |
Solving the problem | |
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2. By clicking the ‘1 context’ link in the table the following screen is opened |  |
3. By clicking “Create, edit or delete context” the following screen is opened |  |
4a. In this screen, as seen to the right, make sure ‘All issue types’ is selected. Notice the error will occur for issue types not selected. |  |
4b. In this screen, as seen to the right, make sure ‘Global context’ is selected. Notice the error will occur for projects not selected. |
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5. Once these settings have been saved, you can open the issue in Smart Guess and now no warning appears. |  |
6. You can now save the “Story point” value without any problems. |  |
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